What aspects of sensitive situations warrant one feature over another?
Are you interested in designing conversational user interfaces (CUIs) for sensitive settings and engaging vulnerable users in the development of CUIs? Join us during CUI 2023 in Eindhoven for our workshop: “Participatory Design for Whom? Designing Conversational User Interfaces for Sensitive Settings and Vulnerable Populations” hosted by Maarten Houben, Nena van As, Nitin Sawhney, David Unbehaun, and Minha Lee.
Conversational User Interfaces (CUIs) are becoming increasingly applied in a broad range of sensitive settings to address the needs and struggles of vulnerable or marginalized users. Sensitive settings include, for instance, CUIs mediating the communication difficulties of people with dementia or supporting refugees to cope with new cultural practices as a chatbot on a government website. While researchers are increasingly designing CUIs for such sensitive settings, methods and participatory design approaches to address vulnerable user groups’ highly sensitive needs and struggles are sparse in research thus far. This workshop aims to explore how we can design CUIs for and in sensitive settings with vulnerable users in mind through the participatory design process. We aim to establish a working definition of vulnerability, sensitive settings, and how practice-oriented design of CUIs can be inclusive of diverse users.
If you are interested in participating in this workshop, we ask you to submit a ‘statement of interest’ by June 5, 2023. We encourage participants to also submit a position paper in which they briefly describe their work with CUIs and how vulnerability plays a role in their research by June 5, 2023.
Important dates
Submission deadline: June 5, 2023 (AoE)
Notification of acceptance: June 16, 2023 (AoE)
Workshop date and time: July 19, 2023, 9:00 – 12:30 (CEST)
You can find more information and sign up here
Looking forward to meeting you there!